AI monitoring employee comms for ‘thought crimes’ in Slack & more | Technology

Ai Monitoring Employee App Usage.jpg

A number of large US companies are using AI monitoring systems to analyse employee communications in popular business apps like Slack, Teams, and Zoom

One AI model claims to be able to analyse the content and sentiment of both text and images posted by employees, reports CNBC.

Some of these tools are being used in relatively innocuous ways – like assessing aggregate employee reactions to things like new corporate policies

“It won’t have names of people, to protect the privacy,” said Aware CEO Jeff Schumann. Rather, he said, clients will see that “maybe the workforce over the age of 40 in this part of the United States is seeing the changes to [a] policy very negatively because of the cost, but everybody else outside of that age group and location sees it positively because it impacts them in a different way.”

But other tools – including another offered by the same company – can flag the posts of specific individuals.

Aware’s dozens of AI models, built to read text and process images, can also identify bullying, harassment, discrimination, noncompliance, pornography, nudity and other behaviors.

Chevron, Delta, Starbucks, T-Mobile, and Walmart are just some of the companies said to be using these systems. Aware says it has analysed more than 20 billion interactions across more than three million employees.

While these services build on non-AI based monitoring tools used for years, some are concerned that they have moved into Orwellian territory.

Jutta Williams, co-founder of AI accountability nonprofit Humane Intelligence, said AI adds a new and potentially problematic wrinkle to so-called insider…

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