Apple @ Work: Rethinking AppleCare in the enterprise | Technology

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I’ve written about AppleCare many times over the past few years, and I’ve generally come away with the same answer: it financially doesn’t make sense for most organizations. The keyword in that sentence is most. Sometimes, it makes sense when time is more valuable than money.

About Apple @ Work: Bradley Chambers managed an enterprise IT network from 2009 to 2021. Through his experience deploying and managing firewalls, switches, a mobile device management system, enterprise grade Wi-Fi, 1000s of Macs, and 1000s of iPads, Bradley will highlight ways in which Apple IT managers deploy Apple devices, build networks to support them, train users, stories from the trenches of IT management, and ways Apple could improve its products for IT departments.


AppleCare help desk support

AppleCare Help Desk Support offers support for unlimited incidents, encompassing hardware and software diagnostics, troubleshooting, and issue isolation specifically for Apple-based systems. Assistance is also available for Apple Business Manager and Apple School Manager. This service is cost-effective for growing organizations as adding individual…

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